Thank you for visiting ! We strive to offer you service and quality beyond expectations , if you have a testimonial to share about your experience with The Herbal Cafe please use comment box below or You can email me directly at Jan@herbalcafe.net Be well ! With Love, Jan
The views and opinions expressed in the content of the following information and external links are soley those of the original authors and other contributors. These views and opinions do not necessarily represent those of The Herbal Cafe.com/ Herbal Cafe.net / The Herbal Cafe LLC , the HerbalCafe staff, and/or any/all contributors to this site.
Testimonials from our Forum archives, Guestbook Archives & email~ 2005 to present
Jan. Your (botanical) is the best I have ever had. And I've had a lot. Ordered from 100s of company's on the internet. But yours is hands down the best. You have earned yourself a customer for life. Thank you. And keep up the good work. 🙂
N.B. - Customer email 3/22/17
Great service and excellent product. I've ordered from Jan twice now, and plan on continuing. You can tell she actually cares about customers. The free samples are a really nice perk too. Along with those amazing ginger candies. Highly recommend this site!
William B. Email 3/21/17
I just wanted to take a minute to tell you how much I appreciate you. Thank you also for the "extras" you send. You are a life saver, and I'm thankful to have found you. I've never experienced customer service the way you provide it. I'm sending my thanks along with the others that feel the same way. With love,
Customer Email 11/28/16
Great quality !. Red strains are amazing. Fast service. 10/10!.
Brian 9/18/15 (comment box )
Super Outstanding, Quick, Professional, A+++, Pure Perfection, Too Cool. Just wanted to drop you a note and say thank you for the outstanding service. You even answered my email in regards to small cloth bags. I thought I was the last of the business owners that went over board for there customers. I guess I was wrong. I will be back for Christmas gifts this year. Thanks You once again.
Email JB - 9/1/15
Jan is an amazing,caring, compassionate person. She really took care of me and treated me as if I were a dear friend. She answered any questions i had quickly.
Her packaging is clean and beautiful. The product is fresh and VERY high quality. I will be a customer for a long time. Thank you so much for all that you do.
K.D. New York , June 6, 2015
Dear Jan, thanks so much for the amazing quality and compassion you have shown to me.
I was seeking these products for a long time and was very hesitant to buy anything until I came across your website and I gave you a try.
Well I found the perfect product and an awesome, trustworthy company. Thanks so much. I will be placing another order soon :).
M.C, FL , via Email ~ 5/27/15
I just wanted to thank you for offering such a superior product to the public. This company is wonderful in every way! Thank you for outstanding customer service and products!!
L.C., 5/19/15 via email
I received my first order from you today and I absolutely had to thank you for the care you obviously put into your products and work. I rarely give reviews or feedback on much of anything, but I was absolutely amazed at the ease of ordering, shipping speed, and quality of the (product) itself.
My experience of trying to obtain the (product) I prefer--when I need it and in the quantity desired--has been a constant stressor during that time. I have had vendors suddenly shut down or disappear; what's worse,I twice had my previous go-to vendor send me a large quantity of something that was of questionable quality/potency & made me violently ill with each use, only to have them not even acknowledge my correspondence about the situation or offer a refund. Experiences like this have made finding decent (products) difficult at best, and a nightmare at worst.
That said, you cannot imagine how relieved I am to have found you! I have wasted ridiculous amounts of money on mediocre (products) from head shops when vendors are slow at processing my orders (even after I had paid for expedited shipping), and I am completely sincere when I tell you that you have eliminated an enormous amount of stress from my life.
The quality and selection of your products is truly outstanding, and I can't thank you enough. I am looking forward to trying some new strains and feel confident that I will have a positive experience no matter what.
You now have another customer for life!
AC - MN
email~ 4/11/15 (edited)
I ordered from Jan for the first time a little over a month ago- I was not really looking to add another vendor but had heard such good things that I was curious to see why people were raving about this one. I am so happy I placed that order!
This vendor more than deserves her excellent reputation - has exceeded my expectations. Everything is top-knotch: customer service , selection, packaging, shipping and of course, quality. After trying so many vendors , I was suprised to find products that I hadn't found before or that stood out so much in terms of quality. Also impressed with the consistency which can be tricky with such a large selection.
It is obvious that each product in her store is chosen with care. Everyone comments about the personal touch and beautiful packaging- how could it be such a big deal? You will understand when you open your package - it feels like opening up a gift from that good friend who always knows the perfect thing to get and makes it even better by taking care of those little details most of us don't think of.
I am placing my third order in the morning and certainly won't be my last. Thanks Jan! Beth, April 2015
March 2015 via Email
Hello there! I've been meaning to write this ever since my first purchase from The Herbal Cafe, and finally decided that today must be the day that I do it!
I have been beyond pleased with every order that I've placed with you. The timely fashion in which you process orders, the care with which you package them, and the quality of all of the products I have ordered from you is top-notch.
I've ordered from quite a few places over the years, and I've often noticed a disconcerting variation in the quality of the products, most particularly kra tom; for someone who uses this wonderful plant , it can be quite detrimental to get a "bum" batch. I don't have that fear with The Herbal Cafe. The quality is consistent, and it shows you genuinely have a care about what you are stocking.
I am very much looking forward to trying out some of the other products that you carry, because thus far I've made some lovely discoveries through your catalog that I may never have known about otherwise!
That special touch you put into each order really shines through, and is part of why I no longer order from anywhere else. I know it's cliche to say "Keep up the good work!", but there you have it!
Thanks again for sharing your knowledge and passion with others via The Herbal Cafe, and here's to many more orders to come!
I wanted to thank you for the super-fast shipping and wonderful product.
I am so happy with the herbs! I've tried many others through various vendors, but I think Herbal Cafe's is one of the best ever.
Thank you again for such great customer service and such a fabulous product.
Cheers and a very Happy New Year to you and yours!
Betsy - MA - January 2015
August 28, 2014
I received my shipment this morning and wanted to thank you for the samples and lovely bag. The personal note is a great touch and appreciated. What phenomenal customer service to go along with a GREAT product! Thanks again!
JS - PA
August 1, 2014
I received my First Sampler today! Jan is Awesome! She gave me all sorts of samples, Wrote me a Thoughtful note on the receipt, and even bumped my package up to Fedex Overnight for Free! She Has Grade A speciosa and I'm grateful that now i don't have to spend ridiculous amounts of money at head shops! I definitely recommend her to everyone! Jonathon M
Jan is not just a vendor. She's a caring and compassionate person. Her guidance, support and wisdom on natural healing , along with her eagerness to help others and share her wisdom and experiences , make for a great business owner. Not only does she have wonderful natural products, but she blends her personal experiences with her customers ailments to encourage their own inner healing . What a blessing to find someone that isn't there to make a sale , but to follow-up her sales with compassion and inner beauty ! A rarity in this day and age! Keep on going Jan ! Your Loyal Customer - DR
"I have worked in the service business for a llong time and I found your level of customer service second to none.
When I was looking for a Kratom supplier, i tried several of your rivals, now they don't even touch you for you can just feel through your emails and extra goodies that you really care about us. Not to many people really truely care about their customers and I am lucky to be a customer of yours, and will always be.
The second thing I looked for when searching for my botanicals supplier was quality. Again I tested yours against a bunch of others out there and liked yours the best. I have grown very fond of the Thai super powder and will be a customer for life. In this business you need a seller that is caring and trustworthy, because there are no test kits out there and a lot of junk being sold.
I look forward to trying every product you sell and to build our relationship up, for I feel I am lucky to have found you.
Hope I'm not to corny but when I find something/somebody that i like or endorse, I have no problem letting the world know.,
People, Jan (www.herbalcafe.com) is the best, hardworking and most trustworthy herb and incense supplier on the market today, and I just want to say...
THANKS JAN! "
from our runboard forum april 19, 06
Ordered twice now and definitely will again. New to the Kratom incense so decided after my first Kratom order to shop around a little and try a few other vendors - some of the 'big names' that appear on boards and whatnot. Well, what a mistake - bigger is definitely not always better. Shipping was expensive and slow and the Kratom was inferior. I think it's the notes on the receipts, the quality of the Kratom and the VERY appreciated samples (got some free UET and am VERY impressed with it thus far) that make Flagler the best out of the four vendors I've tried.
FAST shipping, good response and good product. Seriously, can you ask for more? I must say - unless there is a huge change, this is where I'm buying... and the ONLY place I'm buying. Yeah, there are a few cheaper places, but trust me, there is a reason why they're so cheap
Anne, CO - July 2009
Trying not to sound redundant, but Jan is simply the best! If anyone else has ordered from other vendors in the past I'm sure they'll agree that one would be hard pressed to find ANYONE with the level of customer service and products equal to Jan's.
I have NEVER dealt with anyone like Jan. There's simply nobody else that does what Jan does and has the quality that Jan has. I am so happy that I have found MY online vendor and that I never have to worry about looking anywhere else. Jan is the best!
Alberto, FL , April 2012
Jan has always provided the fastest shipments - best prices and - especially - the best quality products anywhere. If it takes a short while for general question answers by email - any question concerning an order is responded to immediately!!
The samples provided with every, single order are amazing and incredibly exciting to receive!!! It allows us to try new things without cost!!
Jan - your business style should be a model for all businesses. I own a business and really do understand how important customer service is - but you go to the greatest lengths to serve your customers.
I just wanted to take a minute to let the world know that you are a shining example and how much one of your customers appreciates how hard you must be working to take care of us.
Best wishes and happiest of holidays -
Jans products are just amazing and so is she ! So responsive and so very kind...I don't imagine I'll ever look elsewhere again!
Shaun , July 2009
Jan has been not only an awesome vendor for a long time - but she has also became my FRIEND!! She is always willing to lend an ear, and help her customers in any way possible.
I will never forget how good she's been to me!!
This is the BEST place to buy ANY of your herbal needs, Customer service is AWESOME, Shipping is.... WOW sooooo Fast & Jan ROCKS!!!!! The kra tom is great quality as well as all of her things! Thanks JAN!!! You are truly one of a kind & I know for certain there is NO ONE with your dedication to customer service & satisfaction. For the 1/2 year I have been purchasing things from her I am definately a Loyal & Grateful forever customer!!! Try It you'll see!!!!
Tammy - 4/08
Jan - Thanks for this site you have made returning to normal life much easier - God bless & Much Love
Ryan , NY 6/12
I just received my first order from the Herbal Cafe and I couldn't be more pleased. Right on time, and a quality product, I'll be ordering again. Thanks, Jan!
Lori , OH , October 2012
Placed a order for the sampler package and there was a mix up in one of the products. I used the live chat and within 10 minutes it was on it's way, The package was sent overnight (I didn't ask for that).
When I received the package there was extra product plus all the other extra goodies Jan sends. I have to say I will be a loyal fan.
One of the main resons I came here was all the positive reviews. Well here is another one. Thanks Jan
Rob - August 2010
Amazing and friendly staff. Outstanding products and beyond what customer service normally is elsewhere. I have found my home for quality products and service. They go above and beyond for the customer so much that you will occasionally receive free samples, and in my case, a lost order in the mail was instantly replaced within minutes of contacting with no hassle and above and beyond kindness.
This is not a pre-designed comment, nor was I asked to say these things, Herbal Cafe is the REAL DEAL all around and deserve to be known for their salt of the earth attitude towards customers. A+ and beyond!
Jason, March 2011
It is true what everyone else is saying, Jan's products are the cream of the crop. I have also been ordering from a different vendor for a long time, never once did they send me a sample of anything, even after placing so many orders with them. Got my package in a day and was surprised with wonderful little gifts included with my package! To anyone reading this, go with Jan and the Herbal Cafe!
Paula, KY 2014
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The views and opinions expressed in the content of the above and / or following information and external links are soley those of the original authors and other contributors. These views and opinions do not necessarily represent those of The Herbal Cafe.com/ Herbal Cafe.net / The Herbal Cafe LLC , the HerbalCafe staff, and/or any/all contributors to this site.
The information stated herein is for educational or research purposes only and has not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
The Products and statements on this website have NOT been evaluated by the US Food & Drug Administration and are NOT intended to diagnose, treat , cure or prevent any disease or condition.
Information on this site and / or any external links to or from this site are NOT intended as a substitute for advice from your physician or healthcare professional.
We are not doctors and make no claims regarding any product on this site . You should always consult with your physician.
All products on this website are sold only within the US and only where legal to responsible adults . All herbal products sold through this website are sold as bulk botanicals with no use information or claims given or implied
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supporting Member of The American Herbalists Guild